When two-year-old Hagen Davis left his toy Buzz Lightyear on the Southwest Airline plane at Clinton National Airport in Little Rock, Arkansas, the Davis’ thought they would never see the Toy Story superhero again.
Following the scene in the Toy Story film where Andy’s parent’s inscribe his name at the bottom of Buzz Lightyear, the Davis’ had inscribed their 2-year-old son Hagen’s name on Buzz’s boot.
Using the inscription, operations agent Beth Buchanan with Southwest Airlines was able to match the name with an Elk Grove, California boy on the passenger list.
Working with fellow crew member Jason Hamm, the pair of Southwest agents made it their mission to return the missing action figure. Reaching out via email, the Southwest agents informed the Davis’ that Commander Lightyear was returning home.
Additionally, instead of returning Buzz Lightyear incognito, the pair placed him in a specially designed shuttlebox decorated by the crew with Toy Story quotes and images. Hamm attached a handwritten note that read:
“To Commander Hagen. I am very excited to return to you upon completing my mission. I was able to explore the airport and spaceport in Little Rock, Arkansas while I was away, and I have included photos of my adventure. My journey has taught me a lot but I am so thankful to return to my buddy.”
In an interview with The Washington Post, Hamm said, “I wanted it to be a beautiful experience when he opened it up. I just thought he would love it. I had no idea who he was, but I knew somebody was missing Buzz and was probably really sad.”
When Buzz arrived, Hagen’s mom, Ashley Davis, was so touched by Hamm’s care and creativity she was overcome with emotion.
Hagen’s mother, Ashley, said, “I cried when I opened it. You could see all the love he put into it.”
To let Hamm and crew at Southwest know that Buzz had touched down safely, the Davis’ sent them a video of a happy reunion between Hagen and his Buzz Lightyear.